NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36782 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => is-series ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 36782 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => is-series ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_5725 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5725 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => is-series ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => is-series ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => is-series ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_5725 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5725 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_5725 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_5725 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 5725 [name] => IS Series [slug] => is-series [term_group] => 0 [term_taxonomy_id] => 5725 [taxonomy] => kbtopic [description] => [parent] => 0 [count] => 40 [filter] => raw [term_order] => 13 ) [queried_object_id] => 5725 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_5725' ) WHERE 1=1 AND wp_posts.ID NOT IN (36782) AND ( wp_term_relationships.term_taxonomy_id IN (5725,5726,5727,5728,5729,5730,5758) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_5725' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 36919 [post_author] => 23 [post_date] => 2021-08-10 21:05:06 [post_date_gmt] => 2021-08-11 04:05:06 [post_content] =>
https://www.youtube.com/watch?v=MQChnxX3cWY
[post_title] => How-to Video: IS Series Hardwired Video 12 – Registering a Sound Sequence [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => how-to-video-is-series-hardwired-video-12-registering-a-sound-sequence [to_ping] => [pinged] => [post_modified] => 2025-04-10 08:08:43 [post_modified_gmt] => 2025-04-10 15:08:43 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/how-to-video-is-series-hardwired-video-12-registering-a-sound-sequence/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 36807 [post_author] => 23 [post_date] => 2021-05-05 14:34:42 [post_date_gmt] => 2021-05-05 21:34:42 [post_content] =>

Summary

"Capacity is full" error message when IS-SOFT receives an incoming call or attempts to manually call a video door station.    

Solution

When an IS-IP Series door station calls into IS-SOFT, and the directory of recorded video and audio is beyond the limits of the max recording space, this error will occur.  
Option 1
Change the directory where the recorded video and audio is saved.    
Option 2
Increase the Max Recording Space.     [post_title] => IS-SOFT "Capacity is full" Error [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => is-soft-capacity-is-full-error [to_ping] => [pinged] => [post_modified] => 2025-03-12 08:40:38 [post_modified_gmt] => 2025-03-12 15:40:38 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/is-soft-capacity-is-full-error/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 36914 [post_author] => 23 [post_date] => 2021-08-10 20:56:33 [post_date_gmt] => 2021-08-11 03:56:33 [post_content] =>
https://www.youtube.com/watch?v=3jOFi0_kc7k
[post_title] => How-to Video: IS Series Hardwired Video 7 – Registering Stations [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => how-to-video-is-series-hardwired-video-7-registering-stations [to_ping] => [pinged] => [post_modified] => 2025-04-10 08:10:19 [post_modified_gmt] => 2025-04-10 15:10:19 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/how-to-video-is-series-hardwired-video-7-registering-stations/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 36915 [post_author] => 23 [post_date] => 2021-08-10 20:59:49 [post_date_gmt] => 2021-08-11 03:59:49 [post_content] =>
https://www.youtube.com/watch?v=gCM4eUZBqFI
[post_title] => How-to Video: IS Series Hardwired Video 8 – Advanced Station Settings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => how-to-video-is-series-hardwired-video-8-advanced-station-settings [to_ping] => [pinged] => [post_modified] => 2025-04-10 08:09:39 [post_modified_gmt] => 2025-04-10 15:09:39 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/how-to-video-is-series-hardwired-video-8-advanced-station-settings/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 36919 [post_author] => 23 [post_date] => 2021-08-10 21:05:06 [post_date_gmt] => 2021-08-11 04:05:06 [post_content] =>
https://www.youtube.com/watch?v=MQChnxX3cWY
[post_title] => How-to Video: IS Series Hardwired Video 12 – Registering a Sound Sequence [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => how-to-video-is-series-hardwired-video-12-registering-a-sound-sequence [to_ping] => [pinged] => [post_modified] => 2025-04-10 08:08:43 [post_modified_gmt] => 2025-04-10 15:08:43 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/how-to-video-is-series-hardwired-video-12-registering-a-sound-sequence/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 39 [max_num_pages] => 10 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 02f6b895509c7839abd8128e2977dad5 [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )

IS-SOFT Communication Errors

Summary

A few of the most common IS-SOFT communication errors, what they mean and how to solve them.

 

Solution

“Connection with the central control unit has failed”, “Setting file cannot be acquired”, and “Communication with the central control unit is not possible” are the three most common communication errors users will experience with IS-SOFT.

 

Connection with the central control unit has failed

 

  • This error will occur when the connection password in IS-SOFT does not match the connection password in the host’s network settings, as seen below.

The default connection password will always be “aiphone”.
  • The same error message will appear when the MAC address of the NIC card does not match the MAC address in the host’s IP Unit Registration Page.

 

Setting file cannot be acquired and communication with the central control unit is not possible

 

  • This error will occur when the IP address and connection port in IS-SOFT does not match the IP address and connection port in the host’s network settings, as seen below.

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