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Volume Settings

The IX Series has multiple different settings for a station's volume. The most common settings are:   Handset Transmit The transmit volume using a handset while in communication or paging.   Handset Receive The receive volume using a handset while communicating. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Hands-Free Transmit The transmit volume while communicating and paging in hands-free mode.   Hands-Free Receive The receive volume while communicating in hands-free mode. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Headset Jack Transmit The transmit volume while using a device plugged into the headset jack.   Headset Jack Receive The receive volume while using a device plugged into the headset jack.   Transmit The transmit volume during communication and while being monitored.   Receive The receiving volume during communication. [mkb-info] For IX-DV, IX-DVF(-*), and IX-SSA(-*), "Receive" is the setting of the receive volume while communicating. For other stations, "Receive" is the setting of the receive volume while communicating and paging. This value also sets the ringback tone volume. [/mkb-info] Ringtone The volume for the ringtone and paging tone of a station.   Paging The volume of an incoming page for IX-DV, IX-DVF(-*), and IX-SSA(-*) stations. [post_title] => Changing Volume Settings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => changing-volume-settings [to_ping] => [pinged] => [post_modified] => 2025-04-10 07:48:56 [post_modified_gmt] => 2025-04-10 14:48:56 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/changing-volume-settings/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 36638 [post_author] => 23 [post_date] => 2021-04-09 17:56:02 [post_date_gmt] => 2021-04-10 00:56:02 [post_content] =>

Summary

The System Log can be used to track multiple things, such as:

• Reboots
• Receiving and placing calls
• Accessing the Web GUI
• Door release
• Firmware upgrades
• Monitoring other stations
• NTP updates
• Error tracking

[mkb-warning]To download a station system log from an IX Series station both the PC retrieving the log and the IX Series station will need to be on the same logical network. You will also need the administrator ID and password of each station to access its Web GUI.[/mkb-warning]  

Step 1 - Accessing the Web GUI

Using a web browser (IE8+ preferred), browse to the unit by typing "https://IPAddress/webset.cgi?login". Once the webpage has loaded you will need to bypass the security certificate warning and continue to the login webpage.    

Step 2 - Finding the System Log

Select a language option and enter the Administrator ID and Password for the IX Series station, click Login. Using the sidebar menu, navigate to Maintenance and click "System Log". Selecting this will bring you to the download page.    

Step 3 - Downloading the System Log

Click Download under the System Log heading.     Navigate to the download folder to find the IX Series station downloaded System Log.     [mkb-tip]Each station will save the System Log as systemlog.txt, for ease of navigation, rename each system log after downloading it[/mkb-tip]   [post_title] => Downloading a Station(s)' System Log [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => downloading-a-stations-system-log [to_ping] => [pinged] => [post_modified] => 2025-04-21 09:21:37 [post_modified_gmt] => 2025-04-21 16:21:37 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/downloading-a-stations-system-log/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 36656 [post_author] => 23 [post_date] => 2021-04-09 18:11:55 [post_date_gmt] => 2021-04-10 01:11:55 [post_content] =>

Summary

When an IX-DA or IX-DF calls into an IX-MV7-* master station, the camera appears to be zoomed-in to the top right corner.   

Cause

This is due to the preset video resolution settings for the station, and not an actual "zoom" feature.   

Solution

In Support Tool, expand Network Settings and select Video. Find the door station(s) and click on the drop-down menu under Resolution. Select 640x480(VGA) and click Update. Once updated, upload the setting file to the station(s).  [post_title] => IX-DA / IX-DF Preset Zoom with IX-MV7-* [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => ix-da-ix-df-preset-zoom-with-ix-mv7 [to_ping] => [pinged] => [post_modified] => 2021-04-09 18:11:55 [post_modified_gmt] => 2021-04-10 01:11:55 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/ix-da-ix-df-preset-zoom-with-ix-mv7/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 36657 [post_author] => 23 [post_date] => 2021-04-22 16:53:54 [post_date_gmt] => 2021-04-22 23:53:54 [post_content] =>

Summary

If the configuration of a system is lost it is possible to recover it using Support Tool.   

Solution 

To successfully restore a system’s configuration using Support Tool, all stations must be found by the station search, and the ID and password of each station must be known. Any stations not found by the station search will result in partially recovered configuration file which will be corrupt and unusable. Systems with IX Mobile, IX-1/10AS, and IX-PAs will also be unrecoverable. 

• Within Support Tool, choose Tools and then select Restore Setting File.

Selecting Station Search will search the network for IX Series stations. This is the same search as Association Settings process performed during the initial programming. The same networking rules will apply. Doing this process in a controlled environment, on an unmanaged switch, will provide the best results. Once the stations are found, the following information is required: 

• A new, unique, system name 
• ID and password for each station (there are no default values) 
• Select each station and click Apply. 

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Volume Settings

The IX Series has multiple different settings for a station's volume. The most common settings are:   Handset Transmit The transmit volume using a handset while in communication or paging.   Handset Receive The receive volume using a handset while communicating. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Hands-Free Transmit The transmit volume while communicating and paging in hands-free mode.   Hands-Free Receive The receive volume while communicating in hands-free mode. [mkb-info]This value sets the ringback tone volume.[/mkb-info] Headset Jack Transmit The transmit volume while using a device plugged into the headset jack.   Headset Jack Receive The receive volume while using a device plugged into the headset jack.   Transmit The transmit volume during communication and while being monitored.   Receive The receiving volume during communication. [mkb-info] For IX-DV, IX-DVF(-*), and IX-SSA(-*), "Receive" is the setting of the receive volume while communicating. For other stations, "Receive" is the setting of the receive volume while communicating and paging. This value also sets the ringback tone volume. [/mkb-info] Ringtone The volume for the ringtone and paging tone of a station.   Paging The volume of an incoming page for IX-DV, IX-DVF(-*), and IX-SSA(-*) stations. [post_title] => Changing Volume Settings [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => changing-volume-settings [to_ping] => [pinged] => [post_modified] => 2025-04-10 07:48:56 [post_modified_gmt] => 2025-04-10 14:48:56 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/changing-volume-settings/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 7 [max_num_pages] => 2 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 763d496ca37b15355d10ba4574e3afd5 [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )