NWP_Query Object ( [query] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 37720 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => common-issues-is-series ) ) [posts_per_page] => 4 [orderby] => rand ) [query_vars] => Array ( [post_type] => kb [post__not_in] => Array ( [0] => 37720 ) [tax_query] => Array ( [0] => Array ( [taxonomy] => kbtopic [field] => slug [terms] => common-issues-is-series ) ) [posts_per_page] => 4 [orderby] => meta_value_num menu_order [error] => [m] => [p] => 0 [post_parent] => [subpost] => [subpost_id] => [attachment] => [attachment_id] => 0 [name] => [pagename] => [page_id] => 0 [second] => [minute] => [hour] => [day] => 0 [monthnum] => 0 [year] => 0 [w] => 0 [category_name] => [tag] => [cat] => [tag_id] => [author] => [author_name] => [feed] => [tb] => [paged] => 0 [meta_key] => [meta_value] => [preview] => [s] => [sentence] => [title] => [fields] => [menu_order] => [embed] => [category__in] => Array ( ) [category__not_in] => Array ( ) [category__and] => Array ( ) [post__in] => Array ( ) [post_name__in] => Array ( ) [tag__in] => Array ( ) [tag__not_in] => Array ( ) [tag__and] => Array ( ) [tag_slug__in] => Array ( ) [tag_slug__and] => Array ( ) [post_parent__in] => Array ( ) [post_parent__not_in] => Array ( ) [author__in] => Array ( ) [author__not_in] => Array ( ) [search_columns] => Array ( ) [meta_query] => Array ( [relation] => OR [0] => Array ( [key] => mkb_tax_order_5726 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5726 [compare] => NOT EXISTS ) ) [order] => ASC [ignore_sticky_posts] => [suppress_filters] => [cache_results] => 1 [update_post_term_cache] => 1 [update_menu_item_cache] => [lazy_load_term_meta] => 1 [update_post_meta_cache] => 1 [nopaging] => [comments_per_page] => 50 [no_found_rows] => [taxonomy] => kbtopic [term] => common-issues-is-series ) [tax_query] => WP_Tax_Query Object ( [queries] => Array ( [0] => Array ( [taxonomy] => kbtopic [terms] => Array ( [0] => common-issues-is-series ) [field] => slug [operator] => IN [include_children] => 1 ) ) [relation] => AND [table_aliases:protected] => Array ( [0] => wp_term_relationships ) [queried_terms] => Array ( [kbtopic] => Array ( [terms] => Array ( [0] => common-issues-is-series ) [field] => slug ) ) [primary_table] => wp_posts [primary_id_column] => ID ) [meta_query] => WP_Meta_Query Object ( [queries] => Array ( [0] => Array ( [key] => mkb_tax_order_5726 [compare] => EXISTS ) [1] => Array ( [key] => mkb_tax_order_5726 [compare] => NOT EXISTS ) [relation] => OR ) [relation] => OR [meta_table] => wp_postmeta [meta_id_column] => post_id [primary_table] => wp_posts [primary_id_column] => ID [table_aliases:protected] => Array ( [0] => wp_postmeta [1] => mt1 ) [clauses:protected] => Array ( [wp_postmeta] => Array ( [key] => mkb_tax_order_5726 [compare] => EXISTS [compare_key] => = [alias] => wp_postmeta [cast] => CHAR ) [mt1] => Array ( [key] => mkb_tax_order_5726 [compare] => NOT EXISTS [compare_key] => = [alias] => mt1 [cast] => CHAR ) ) [has_or_relation:protected] => 1 ) [date_query] => [queried_object] => WP_Term Object ( [term_id] => 5726 [name] => Common Issues [slug] => common-issues-is-series [term_group] => 0 [term_taxonomy_id] => 5726 [taxonomy] => kbtopic [description] => [parent] => 5725 [count] => 8 [filter] => raw [term_order] => 6 ) [queried_object_id] => 5726 [request] => SELECT SQL_CALC_FOUND_ROWS wp_posts.ID FROM wp_posts LEFT JOIN wp_term_relationships ON (wp_posts.ID = wp_term_relationships.object_id) LEFT JOIN wp_postmeta ON ( wp_posts.ID = wp_postmeta.post_id ) LEFT JOIN wp_postmeta AS mt1 ON ( wp_posts.ID = mt1.post_id AND mt1.meta_key = 'mkb_tax_order_5726' ) WHERE 1=1 AND wp_posts.ID NOT IN (37720) AND ( wp_term_relationships.term_taxonomy_id IN (5726) ) AND ( wp_postmeta.meta_key = 'mkb_tax_order_5726' OR mt1.post_id IS NULL ) AND ((wp_posts.post_type = 'kb' AND (wp_posts.post_status = 'publish' OR wp_posts.post_status = 'acf-disabled'))) GROUP BY wp_posts.ID ORDER BY wp_postmeta.meta_value+0 ASC, wp_posts.menu_order ASC LIMIT 0, 4 [posts] => Array ( [0] => WP_Post Object ( [ID] => 36714 [post_author] => 23 [post_date] => 2021-05-05 13:56:14 [post_date_gmt] => 2021-05-05 20:56:14 [post_content] =>

Summary

"You are already logged in" appears when attempting to log into an IS Series station. This typically happens when the browser restarts or closes without properly logging out of the IS Series station.  

Solution

Power cycle the IS Series station you are attempting to login to. The message should no longer be displayed. [post_title] => IS Series "You are already logged in" Error [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => is-series-you-are-already-logged-in-error [to_ping] => [pinged] => [post_modified] => 2021-05-05 13:56:14 [post_modified_gmt] => 2021-05-05 20:56:14 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/is-series-you-are-already-logged-in-error/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [1] => WP_Post Object ( [ID] => 36753 [post_author] => 23 [post_date] => 2021-05-05 14:37:05 [post_date_gmt] => 2021-05-05 21:37:05 [post_content] =>

Summary 

IS-SOFT on multiple user PC does not work when a different user logs in. IS-SOFT is assumed to need to be reinstalled in common area. When reinstalling the software, you get a license key error.   Example: IS-SOFT installed under USER1 on PC and works fine. USER1 then logs off PC and USER2 logs in. IS-SOFT then will not operate for USER2.  

Solution

Modify the NTFS permissions for the User/Authenticated User to include Modify permission on the entire C:Aiphone folder and the Aiphone_PCMS_Rec folder (video recordings).   [post_title] => IS-SOFT on Multiple User PC [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => is-soft-on-multiple-user-pc [to_ping] => [pinged] => [post_modified] => 2025-03-12 08:40:00 [post_modified_gmt] => 2025-03-12 15:40:00 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/is-soft-on-multiple-user-pc/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [2] => WP_Post Object ( [ID] => 36763 [post_author] => 23 [post_date] => 2021-05-05 14:27:19 [post_date_gmt] => 2021-05-05 21:27:19 [post_content] =>

Summary

If the IS-IPC's primary function is to provide the telephone transfer feature to a local system, and does not connect to a network, the IS-IPC appears to restart occasionally, making the system unavailable for a few minutes.  

Solution

The IS-IPC requires a constant network connection, even if it is just used for telephone transfers. [post_title] => IS-IPC Constantly Power Cycling/Restarting [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => is-ipc-constantly-power-cycling-restarting [to_ping] => [pinged] => [post_modified] => 2021-05-05 14:27:19 [post_modified_gmt] => 2021-05-05 21:27:19 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/is-ipc-constantly-power-cycling-restarting/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [3] => WP_Post Object ( [ID] => 36764 [post_author] => 23 [post_date] => 2021-05-05 14:41:52 [post_date_gmt] => 2021-05-05 21:41:52 [post_content] =>

Summary

Multiple, common network IS-IP Series systems sometimes have interlacing video between its door station and a different system's door station.  

Solution

If there are multiple isolated systems on a network, a change to the multicast address for each system must be made. For example, if there are 10 schools with one door station and one master station, each system's host will need to adjust the 239.0.1.4 video multicast IP address to be individualized for each system.

• System 1 can use: 239.0.1.4
• System 2 can use: 239.0.2.4
• System 3 can use: 239.0.3.4
• Etc...

This will prevent the wrong video being routed to a location. [post_title] => Multiple Common Network IS-IP Systems with Splicing Video Images [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => multiple-common-network-is-ip-systems-with-splicing-video-images [to_ping] => [pinged] => [post_modified] => 2021-05-05 14:41:52 [post_modified_gmt] => 2021-05-05 21:41:52 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/multiple-common-network-is-ip-systems-with-splicing-video-images/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) ) [post_count] => 4 [current_post] => -1 [before_loop] => 1 [in_the_loop] => [post] => WP_Post Object ( [ID] => 36714 [post_author] => 23 [post_date] => 2021-05-05 13:56:14 [post_date_gmt] => 2021-05-05 20:56:14 [post_content] =>

Summary

"You are already logged in" appears when attempting to log into an IS Series station. This typically happens when the browser restarts or closes without properly logging out of the IS Series station.  

Solution

Power cycle the IS Series station you are attempting to login to. The message should no longer be displayed. [post_title] => IS Series "You are already logged in" Error [post_excerpt] => [post_status] => publish [comment_status] => open [ping_status] => open [post_password] => [post_name] => is-series-you-are-already-logged-in-error [to_ping] => [pinged] => [post_modified] => 2021-05-05 13:56:14 [post_modified_gmt] => 2021-05-05 20:56:14 [post_content_filtered] => [post_parent] => 0 [guid] => https://aiphone.local/kb/is-series-you-are-already-logged-in-error/ [menu_order] => 0 [post_type] => kb [post_mime_type] => [comment_count] => 0 [filter] => raw ) [comment_count] => 0 [current_comment] => -1 [found_posts] => 7 [max_num_pages] => 2 [max_num_comment_pages] => 0 [is_single] => [is_preview] => [is_page] => [is_archive] => 1 [is_date] => [is_year] => [is_month] => [is_day] => [is_time] => [is_author] => [is_category] => [is_tag] => [is_tax] => 1 [is_search] => [is_feed] => [is_comment_feed] => [is_trackback] => [is_home] => [is_privacy_policy] => [is_404] => [is_embed] => [is_paged] => [is_admin] => [is_attachment] => [is_singular] => [is_robots] => [is_favicon] => [is_posts_page] => [is_post_type_archive] => 1 [query_vars_hash:WP_Query:private] => 20e4b89430d6d3b2c6b6db5bf5ab535d [query_vars_changed:WP_Query:private] => 1 [thumbnails_cached] => [allow_query_attachment_by_filename:protected] => [stopwords:WP_Query:private] => [compat_fields:WP_Query:private] => Array ( [0] => query_vars_hash [1] => query_vars_changed ) [compat_methods:WP_Query:private] => Array ( [0] => init_query_flags [1] => parse_tax_query ) )